✿ Info & Policies ✿

Are you interested in stocking Other Shapes? Please email lauren@othershapes.co for pricing and info.

International shipping is available for most products and the cost is calculated at check out. Some items can only be shipped domestically due to their fragile nature and highshipping costs.

U.K. shipping is currently paused due to new Brexit regulations but we hope to resume shipping there soon. We do not collect VAT or customs dues for international orders, so be aware that you may be responsible for additional fees when collecting your international package. 

All orders are final sale, but please reach out immediately if there is any problem with your order.

If an item arrives damaged due to shipping, you must reach out via email within 5 business days of delivery with photos of the shipping box as well as the damaged items to be eligible for replacement. Please note we do not offer refund or exchange if you order the wrong items or duplicates, so please check your order carefully. We are not responsible for and do not offer refunds for orders that are lost by USPS, sent to an incorrect address provided by buyer or are not claimed by the buyer at the post office.

We do take custom orders when time allows. Email us at hello@othershapes.co with details, sketches and dimensions and we can discuss and send you an estimate. Custom cutters are usually in the $20-30 range depending on design & printing time required. Design work (if you don't have a clear idea of what you want and need a little help or want to see options) will cost a little more.

Our standard processing time is 3-5 business days. This does not include transit time. Items marked as "PREORDER" may have additional or special processing times that will be noted on that specific listing.

Packages that are returned due to an incorrect or insufficient address or failure to collect from the post office will be subject to an additional shipping fee and may be subject to delays as we wait for it to make its way back to us.

Once your package is dropped at USPS we cannot give any updates beyond what the tracking number shows. Contact your local USPS if you notice any irregular tracking updates or if your package does not arrive by the expected date. We are not liable for delayed, lost or stolen items once a package leaves our possession. 

3d-printed objects: Made from PLA (a biodegradable plastic), our clay cutters & other printed objects can be hand-washed with cool water and dish soap if needed. Do not run them through the dishwasher or expose them to hot water or direct sunlight for extended periods as heat can be damaging.

Jewelry- Our earrings are handmade from clay, polymer clay, or acrylic. All of our findings are high-quality gold-filled or gold-plated and should last you a long time with care. Do not take our jewelry into the shower or pool with you!

Botanical acrylics: Our stems are laser cut from 1/8" acrylic. Handle with care, especially thin or delicate areas. Acrylic may scratch when exposed to sharp or abrasive materials. Acrylics can be washed with cool water and a soft cloth.